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Defining and Benchmarking Connectivity

Written by Miranda Mears | Jun 18, 2024 12:30:08 AM

In our digital age, connectivity is crucial for economic growth, social inclusion, and overall community resilience. However, one of the major challenges in enhancing digital connectivity is the lack of a consistent understanding of what connectivity entails and the benchmarks that define its effectiveness.

This inconsistency can hinder efforts to bridge the digital divide and achieve nationwide digital inclusion. This blog post delves into the connectivity challenges we face and explains why a national standard, like the Connectivity Compass, is essential for defining and showcasing effective connectivity.

What is Connectivity and Why is it Important?

Connectivity refers to the ability to access and participate in digital life, encompassing reliable internet access, digital skills, and the infrastructure that supports online interactions. It is essential for effective communication, access to information, social and civil participation, cultural preservation, health services, meaningful work, local business opportunities, digital commerce, and disaster resilience.

Without robust connectivity, communities face significant barriers to economic growth, education, healthcare, and social inclusion. Ensuring consistent and reliable connectivity helps bridge the digital divide, fostering more equitable and resilient communities.

Why Has It Been Difficult to Communicate Consistently What Connectivity Is?

The concept of connectivity is multifaceted, encompassing various aspects such as infrastructure, digital skills, access to information, and economic affordability. This complexity often leads to confusion and inconsistency in defining what good connectivity looks like. Different stakeholders, from government to private sectors and academia, may have varying benchmarks and priorities, further complicating the communication process.

Connectivity Compass: Participation Elements and Standards

Throughout the Queensland Connects Program, Team Connectivity kept circling back into two themes: 1) How did connectivity help people participate in making their lives better and 2) what were the underlying enablers of connectivity that facilitated people adopting, utilising and thriving. We came to the intersection of Connectivity Participation and Connectivity Enablers.

The Connectivity Compass provides a logical and structured framework to address these challenges. It offers a consistent explanation of connectivity, defines benchmarks, and serves as a conduit for consolidating programs and resources. By helping communities understand their connectivity gaps and needs, the Connectivity Compass connects them with government, private sector, and academic resources, fostering resilient, digitally inclusive communities.

 

discussing what  into the areas of what constituted connectivity.  The Connectivity Compass identifies several key areas of participation that are essential for effective digital connectivity:

Connectivity Participation

The areas of participation defined by the Connectivity Compass  encompass all the essential aspects of digital life, ensuring that the concept of connectivity is fully inclusive and impactful. By consolidating participation into eight (8) categorises it is hoped to provide a more logical way for current state of a communities resilience and maturity to be mapped, needs and gaps identified as well as programs to be identified.

  • Access to Information: Ensures reliable access to essential information, including news, educational resources and opportunities, and government services.
  • Social and Civil Participation: Facilitates engagement in civic and social activities through digital platforms, fostering inclusion and community involvement.
  • Cultural Preservation: Utilises digital tools to document, preserve, and share local culture and heritage.
  • Accessible Health Services: Integrates telehealth services for remote healthcare access.
  • Meaningful Work: Supports job creation and career development through digital platforms.
  • Local Business Opportunities: Helps local businesses leverage digital tools for marketing, e-commerce, and operations.
  • Digital Commerce: Expands access to digital markets for buying and selling goods and services.
  • Disaster Resilience: Enhances the community's ability to respond to and recover from disasters.
Connectivity Enablers

The Connectivity Enablers offer a structured framework to ensure robust and effective digital connectivity. By focusing on key elements such as infrastructure standards, baseline network services, economic affordability, continuity and redundancy, core digital skills, trusted security, inclusive accessibility, and local connectivity places, these enablers address all critical aspects of connectivity. This categorisation helps communities build a strong digital foundation, ensuring that all members have the necessary tools and resources to participate fully in the digital age, ultimately fostering more resilient and inclusive communities.

  • Infrastructure Standards: Infrastructure Standards provide the necessary high-quality, sustainable digital infrastructure for reliable internet access. This foundation is essential for communities to effectively participate in digital life, ensuring robust connectivity and long-term resilience.
  • Baseline Network Services: Baseline Network Services ensure reliable and high-performance network services that guarantee consistent internet coverage. This enables seamless digital participation in activities and services, fostering community engagement and connectivity.
  • Economic Affordability: Economic Affordability ensures digital access is financially accessible to all community members. By removing cost barriers, it enables inclusive digital participation and ensures everyone can benefit from digital opportunities.
  • Continuity and Redundancy: Continuity and Redundancy establish resilient systems that maintain connectivity during disruptions or failures. This ensures uninterrupted participation in critical digital services and activities, supporting community stability and resilience.
  • Core Digital Skills: Core Digital Skills promote essential digital literacy and competency among community members. By enabling effective use of digital technologies, it ensures that everyone can fully engage in and benefit from digital opportunities.
  • Trusted Security: Trusted Security is essential for ensuring robust data privacy and protection from cybersecurity risks. Fostering trust and safe use of digital services is crucial for confident digital participation, reliability, and resilience.
  • Inclusive Accessibility: Inclusive Accessibility ensures that all community members, including those with disabilities and in remote areas, have equal access to digital technologies. This promotes equitable digital inclusion and ensures everyone can participate in the digital world.
  • Local Connectivity Places: Local Connectivity Places create public spaces that offer digital access and foster community interaction. These locations provide physical access points for digital engagement, supporting community connectivity and collaboration and provide redundancy of connectivity in times of outage and disaster.
 

The Importance of Benchmarks in the Connectivity Story

To address this challenge, it is crucial to establish a common understanding of what connectivity means and develop benchmarks that define what good connectivity looks like. These benchmarks provide a clear standard for evaluating connectivity, guiding improvements, and ensuring all communities can benefit from digital advancements.

Benchmarks are critical in providing a clear and consistent standard for what good connectivity looks like. They serve several essential purposes:

  1. Defining Standards: Benchmarks establish clear criteria for what constitutes effective connectivity across various areas of participation and connectivity enablers. This helps set expectations and guide efforts to improve connectivity.

  2. Measuring Progress: With defined benchmarks, communities can assess their current connectivity levels and track improvements over time. This helps identify strengths and areas needing attention, enabling targeted interventions.

  3. Facilitating Comparisons: Benchmarks allow for comparisons between different communities, helping to identify best practices and successful strategies. This comparative analysis can drive collaborative efforts and knowledge sharing.

  4. Driving Accountability: Clear benchmarks ensure that all stakeholders are accountable for their contributions to improving connectivity. They provide a basis for evaluating the effectiveness of programs and initiatives.

  5. Guiding Investment: Benchmarks help prioritise investments by highlighting critical gaps and needs in a community's connectivity infrastructure and skills. This ensures that resources are allocated efficiently and effectively.

To develop these participation elements and standards, the Connectivity Compass draws on a wealth of previous research and studies, including:

  • Australian National Digital Health Index: Provides insights into the benchmarks for digital health services, ensuring communities can access and benefit from telehealth and other digital health resources.
  • National Digital Health Standards: Offers guidelines for maintaining high standards in digital health services, contributing to the overall framework of the Connectivity Compass.
  • Queensland Education Department Digital Learning Continuum: Highlights the skills and capabilities required for effective digital learning, informing the benchmarks for digital literacy and competency.

These resources have guided the identification of the skills and capabilities necessary for communities to participate effectively in the digital world. However, there is still work to be done to aggregate information and reach a common understanding and baseline for connectivity.

At this stage in the proof of concept more work is required to come to defined benchmarks for all areas of Participation and enablers.

Next Steps

While the Connectivity Compass lays a solid foundation, further efforts are needed to refine and implement these standards nationwide. This involves continued aggregation of information, collaboration among stakeholders, and the development of a cohesive national standard for connectivity.

In our next blog post, we will unveil the detailed Connectivity Compass Framework, exploring its components and how it aims to enhance digital participation and resilience. Stay tuned to learn more about this groundbreaking initiative and its impact on communities.

Conclusion

Addressing the connectivity challenges requires a consistent understanding and clear benchmarks that define what good connectivity looks like. The Connectivity Compass provides a logical framework to achieve this, drawing on established research and studies to set standards for digital participation. By fostering collaboration and providing a structured approach, the Connectivity Compass aims to bridge the digital divide and build resilient, digitally inclusive communities.

Stay connected and follow our journey as we continue to develop and implement the Connectivity Compass, showcasing what effective connectivity looks like and ensuring all communities can thrive in the digital age.